Dash Drop Delivery
Dash Drop Delivery (“we”, “our”, or “us”) operates the Dash Drop Delivery Shopify application (the “App”). This Privacy Policy describes how we collect, use, disclose, and protect information when merchants install and use our App.
By installing or using the App, you agree to the practices described in this Privacy Policy.
1. Information We Collect
a. Shopify Store Information
When you install Dash Drop Delivery, we may access the following store data through Shopify APIs, as permitted by your approved scopes:
- Store name, store URL, and contact email
- Order and fulfillment data
- Product and variant information
- Customer delivery-related data (only as required for fulfillment)
- App configuration and settings
b. Merchant-Provided Information
You may provide additional information such as:
- Support requests and communications
- Delivery preferences and rules
- Feedback or feature requests
c. Automatically Collected Information
We may collect limited technical and usage data, including:
- IP address
- Browser and device information
- App usage logs and error reports
2. How We Use Your Information
We use collected data to:
- Enable and manage drop delivery and fulfillment workflows
- Sync orders and delivery status
- Configure delivery rules and automation
- Provide customer support and troubleshooting
- Improve app performance and reliability
- Comply with Shopify policies and legal obligations
3. Data Sharing and Disclosure
Dash Drop Delivery does not sell or monetize merchant or customer data.
We may share data only in the following situations:
- Service Providers: Trusted third-party infrastructure, hosting, logging, or monitoring services
- Delivery & Fulfillment Partners: Only when required to complete delivery-related services
- Legal Compliance: When required by law or to protect our rights
- Shopify: To comply with Shopify App Store and API requirements
All third parties are required to safeguard your information.
4. Data Security
- Data is stored on secure servers
- Industry-standard security practices are used
- Access to data is limited to authorized personnel
While we take reasonable measures to protect data, no system is completely secure.
5. Data Retention
We retain data only for as long as necessary to:
- Provide the App’s services
- Meet legal, accounting, or operational requirements
Upon app uninstallation, store-related data is deleted or anonymized within a reasonable timeframe unless retention is legally required.
6. Merchant & Customer Rights
Depending on applicable laws, you may have the right to:
- Access or request a copy of stored data
- Request correction or deletion
- Restrict or object to certain data processing
Requests can be made by contacting us at [support@indusenigma.net].
7. GDPR & Data Protection Compliance
For merchants located in the European Economic Area (EEA):
- Dash Drop Delivery acts as a data processor
- The merchant remains the data controller for customer data
- Data is processed in accordance with GDPR requirements
8. Children’s Privacy
Dash Drop Delivery is not intended for individuals under the age of 16. We do not knowingly collect personal data from children.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically.
Changes will be posted on this page with an updated “Last updated” date.
10. Contact Information
If you have questions or concerns about this Privacy Policy, please contact us:
Dash Drop Delivery
Email: [support@indusenigma.net]